Customer care

We’re here to help with orders, gifting, and handmade details.

MexicoArt is a smaller, more intentional store. If you need help choosing a piece, following up on an order, or asking about materials, we’ll point you in the right direction.

We usually reply within 1-2 business days.

How can we help?

Choose the kind of support you need.

Good contact pages reduce friction before the form. These routes help us get you to the right answer faster.

Order support

Questions about delivery, a recent order, or an update you need us to check.

Contact about an order Gifting & styling

Need help choosing a piece, narrowing options, or gifting with more confidence?

Ask for recommendations Product details

Materials, size, care, handmade variation, or any pre-purchase question.

Ask about a piece Wholesale & collaborations

Retail partnerships, events, press, or collaboration requests.

Start a conversation

Support that feels intentional

A warmer, more useful contact experience.

MexicoArt pieces are chosen for their color, texture, and handmade presence. This page follows the same logic: clear, calm, and better organized than a generic support form.

  • Helpful routing before the form
  • Support for gifting, product questions, and collaborations
  • A cleaner path for order follow-ups

Send us a note

Tell us what you need and we’ll take it from there.

A short message is enough. If your question is about an order, include your order number so we can respond faster.

You’ll hear from a real person. For faster support, please add any relevant order details or links.

Before you write

A few quick answers we can give right away.

These are the questions most likely to come up on a store like ours.

How quickly do you reply?

We usually reply within 1-2 business days. During launches or holidays it may take a bit longer, but we read every message.

What should I include if my question is about an order?

Please include your order number, the name used at checkout, and a short description of what you need. That helps us respond much faster.

Can you help me choose a gift or a similar piece?

Yes. We can suggest pieces based on color, occasion, budget, or the feeling you want the gift to have.

Will handmade pieces look exactly like the photos?

Small variations in color, texture, or finish are part of the character of handmade work. They make each piece feel more personal.